Our values make us who we are
The Animal Rescue League of Berks County is a charitable 501c3 organization caring for nearly 5,000 animals each year to help them find second chances in a new home, or to help reunite them with their grateful owners. For more than 65 years, we’ve worked tirelessly to care for the sick, treat the injured, comfort the unwanted and protect the abused. Whether helping people in need keep their pets through surrender prevention programs, offering low-cost veterinary services and clinics, as well as outreach and education events throughout the county, our work goes far beyond the walls of the shelter.
The mission of the Animal Rescue League of Berks County is to improve all aspects of the humane treatment of animals through quality services, accommodations, and the education of pet owners and the community.
We strive for excellence, always
We take pride in everything we do. We ask ourselves, “Is this my best work?” We always know there is more to learn, build upon and improve as we continue to evolve as individuals and an organization. We are committed to doing the right thing, even when no one is watching.
We are professionals
We lead by example both professionally and in our everyday lives. We tell the truth. If a mistake is made, we own up to it, apologize, and make it right as best as we can. We never forget that we are part of a noble and transformative social movement and recognize that our actions demonstrate the importance of our work.
We care about and support one another
We understand the unique challenges of this work and actively support each other in word and deed. We are here because we care about the Animal Rescue League’s mission and know that caring for each other is critical. We actively shape and reinforce our organizational culture by practicing kindness and compassion and are ready to work collaboratively with those who seek our help.
We show gratitude and appreciation
We are thankful for the efforts and help of every single person who contributes to the ARL mission in its various forms internally and externally. We celebrate our successes and work to recognize people doing things well. We make a habit of providing meaningful appreciation and praise in all directions throughout our organization.
We are solutions-oriented
We take personal responsibility for making things happen and make an effort to learn from the successes of other animal-welfare organizations. We respond to every situation by looking for how we can accomplish it, rather than why it cannot be done. If an error occurs, we review and identify what went wrong and use those lessons to improve.
We are open to change and seek out new ideas
We place knowledge and learning as high priorities and when new relevant animal-welfare industry information becomes available, it is integrated into our policies so that we are leading by example. We are innovative and know that trying new ways is usually a path to success. When new ideas don’t work out, we learn and try something else. We take a leadership role whenever warranted and rely on modern science, data and industry best practices to form policies.
We assume good intentions
We work from the assumption that colleagues, clients and stakeholders are good, fair and honest and that the intent behind their actions is positive. We set aside judgment and preconceived notions and give people the benefit of the doubt.
We stand by our word and hold each other accountable
We know that to earn trust we must be true to our word. We do what we say we’re going to do, when we say we’re going to do it. We allow extra time for surprises and delays and don’t let them become excuses. We are trustworthy and dependable. We focus on helping people understand our organizational heart so they can come to trust our intentions, and in turn, our decisions.
We work with a sense of urgency
Lives depend on us. Families count on us. Animals are waiting for our help. We don’t waste time because there is no time to waste. We are empowered to be resourceful and take initiative.
We sweat the small stuff
We pay close attention to every action we take because details matter. From the dose of a medication to the color of an animal’s fur to the language in a Facebook post – we are dedicated to being accurate because lives depend on it.